CONTACT US
We'd love to hear from you!
Whether you have a question about our products, need assistance with an order, or just want to say hello, we're here to help. Interested in bulk or wholesale orders? We'd be happy to discuss special pricing and partnership opportunities.
Reach out to us at hello@niilaverse.com
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Have a question or request? Use the form below to reach us directly.
FAQ
How do I know if my order is confirmed?
You'll receive an order confirmation email from us as soon as your purchase is complete. Be sure to check your spam folder if you don't see it in your inbox!
Can I change/cancel my order after placing it?
We process orders quickly to ensure timely delivery, but contact us within 2 hours of placing your order and we’ll do our best to accommodate changes.
Do I need an account to place an order?
No account is needed, but creating one makes it easy to view past orders, save shipping details, and track current deliveries.
What should I do if I receive the wrong item?
We’re here to help. Reach out to us at hello@niilaverse.com with your order number and a photo of the item, and we’ll resolve it promptly.
Do you ship internationally
We're working on expanding our shipping! Currently, we ship to the US, UK, China and Canada. Stay tuned as we add more countries soon.